Please note : On personalized merchandise it can take anywhere from 1 - 2 months for you to receive. Merchandise is custom made abroad to your specifications and must go through customs. Personalized merchandise CANNOT be cancelled. Any orders cancelled will not be refunded.
What's your return policy?
All items are FINAL SALE. Please contact us if there is an issue.
What if a rhinestone comes off?
Accidents happen! We include a bag of extra crystals with all luxe items/custom orders. If a rhinestone comes off, we suggest using a glue like gemtac to repair.
Do you offer any guarantees?
We offer a 1 year guarantee. If you choose not to repair it yourself, feel free to email us and we will repair your item for you at no extra cost (minus shipping costs), provided you send the item back to us with the extra rhinestones. Shipping costs both ways are to be covered by sender.
Are your items real?
Yes. All items featured on the website are 100% authentic. We do not work on fake bags or shoes nor do we sell them.
What kind of crystals do you use?
We only use 100% authentic Swarovski rhinestones on all custom orders.
I saw something on your Instagram, but I don't see it for sale on your website?
Almost all the custom pieces we post on our Instagram are client sent/already sold. If you see something you like, please send us an email and we would be more than happy to recreate it for you.
How long does it take?
Depending on the project, custom and personalized orders take anywhere between a few days to 3 months.
Where are you located?
Do you ship overseas?
Yes! We welcome all international clients :) Orders to some countries may be subject to import fees/duties and taxes when delivery takes place - many orders won't be subject to import fees, but for those that are, please be aware that these fees are the responsibility of the customer and are not covered by Urban Bling.
How can I ship you my item?
Please mail your items to us with tracking and insurance. Urban Bling is not responsible for items lost or damaged during transit, so please make sure to insure your item.
My item was strassed by someone else, can you repair their work?
Urban Bling has repaired a lot of work done by "competitors" that can't quite compete with us. They use cheap materials or are new to the craft. We would like to help you, so please email us at firstname.lastname@example.org with a photo of your item and we will get bak to you on whether this is possible.
Do you have any new client discounts?
Only repeat clients get discounts on strassing rates.
Do you have a store?
Online only. No brick and mortar.
How much is shipping?
All items featured in our online store ship for FREE within US. For all international orders, shipping will be calculated at checkout.
Urban Bling is not endorsed by, directly affiliated with, maintained, authorized, or sponsored by any designer.
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